Admissions, Cancellation & Refund Policy
Compliant with Consumer Protection Act 2019 & E-Commerce Rules • Effective Date: November 9, 2026
Botmartz AI Solutions Private Limited operates rigorous, small-cohort engineering foundries capped at a maximum of 20 learners per batch with direct 1:1 architectural defense led by Founder & Principal AI Systems Architect Soham Sharma. We believe in complete transparency, fair consumer practices, and unambiguous financial terms that protect both the learner and the integrity of the cohort.
1. Pricing Transparency, Currency & GST Details
In compliance with the Consumer Protection (E-Commerce) Rules, all program fees are stated clearly with all applicable taxes disclosed prior to checkout:
| Program Offering | Tuition / Fee | GST Details | Financing Options |
|---|---|---|---|
| Weekend Trial Masterclass (3 Hours) | ₹999 INR / $19 USD | Inclusive of 18% GST | UPI / Cards / NetBanking (100% credited to full cohort on admission) |
| FDE Foundry (Early Bird — First 10 Seats) | ₹60,000 INR / $1,000 USD | Inclusive of 18% GST | 0% No-Cost EMI via IDFC FIRST Bank (₹5,000/mo over 12 months) |
| FDE Foundry (Standard Tuition — Seats 11–20) | ₹65,000 INR / $1,000 USD | Inclusive of 18% GST | 0% No-Cost EMI via IDFC FIRST Bank (₹5,417/mo over 12 months) |
All transactions are processed securely via Razorpay Payment Solutions (PCI-DSS Level 1 compliant). A valid GST Tax Invoice with SAC code 999293 (commercial training and coaching services) is automatically issued to your registered email immediately upon payment.
2. Candidate Cancellation & Refund Windows
In alignment with prevailing Indian consumer protection principles and judicial precedents regarding educational services, our refund terms depend strictly on when withdrawal is communicated relative to batch commencement:
If you request cancellation at least 7 days before the cohort kickoff date, you are entitled to:
- Full Refund minus Processing Fee: Refund of 90% of the tuition paid (10% retained toward payment gateway processing, diagnostic evaluation, and onboarding admin costs); OR
- Free Batch Rollover: 100% of your paid fee transferred to the immediate next scheduled cohort at zero additional charge.
If cancellation is requested within 7 days but at least 48 hours before Day 1:
- 50% Refund: 50% refund to the original payment source; OR
- Free Batch Rollover: 100% fee credit transferred to the subsequent cohort.
Because each cohort is strictly capped at 20 candidates, reserving a seat permanently closes admission to other applicants on our waitlist. Once Day 1 commences and access to sovereign code repositories, sandbox environments, and 1:1 architectural review schedules has been activated, tuition fees are non-refundable. However, learners facing genuine medical or personal emergencies may request a batch deferral under Section 4.
Weekend trial class fees are non-refundable once the live video conference link and session code repository have been dispatched (typically 2 hours prior to start). 100% of the ₹999 fee is directly credited as a tuition deduction if you are subsequently admitted into the FDE Foundry.
3. Waitlist & Next Batch Availability Guarantee
If a candidate exercises their right to transfer to the next scheduled cohort before Day 1, but the subsequent cohort is already fully subscribed (all 20 seats filled), the learner will be provided their choice of:
- Option A (Immediate Refund): A prompt refund of the remaining balance back to the original payment source within 5 to 7 banking days; OR
- Option B (Guaranteed Priority Seat): A confirmed, guaranteed priority reservation in the batch immediately following, locking in their original tuition rate regardless of future fee revisions.
4. Cancellation or Schedule Revisions by Botmartz
In the unlikely event that Botmartz cancels a scheduled cohort or postpones the start date by more than 14 calendar days from the announced schedule:
- Learners are entitled to a 100% full refund of all tuition fees paid, processed with zero administrative deductions within 5 to 7 business days; OR
- A free, seamless transfer to the rescheduled start date or a future cohort of the learner's choice.
As per Indian consumer e-commerce regulations, Botmartz will never retain learner funds when services cannot be delivered according to the agreed schedule.
5. Founder Mentorship & Quality Accountability
Our 20-seat restriction exists solely to make deep, individual engineering mentorship possible:
Principal Architect Soham Sharma personally reviews your codebase and conducts your 1:1 architectural defense until all 5 enterprise software appliances meet production-grade acceptance criteria. If work or family commitments cause you to fall behind during the 12-week schedule, you are provided ongoing office hours access and code review until your appliances are containerized and defended.
6. How to Submit a Cancellation or Deferral Request
All cancellation, refund, or batch transfer requests must be formally submitted in writing from your registered email address to:
Requests are acknowledged within 24 business hours. Approved refunds are credited directly to the original bank account, card, or UPI ID used during checkout within 5 to 7 banking days, accompanied by an updated credit note.